General information about returns

• You can register your return in your user account via your order overview. The corresponding link can be found in the shipping confirmation email you received.
• In your order overview, under your order, you will find the "Return Request" button. Here, you can choose between different reasons for return. (Please note that registering the return does not constitute a legal declaration of withdrawal. Further information on withdrawal can be found here.)
• After registering the return, you will receive an email with the return conditions. Please return the items to us according to this information.
• Once your return has been received and processed, the shop will confirm the receipt of the return at boxxtool, and you will receive a confirmation email from us.

Refund of the purchase amount

• The refund will be processed within one week via the same payment method you used for the purchase.

Defective and heavily worn items are unusable. Since they are sorted by type, we can easily and sustainably return them to our production cycle - in line with the concept of Permausability.

Participation is rewarded. We offer you a discount, which we provide to you via a discount code.

To return them, please contact us by phone, email, or through our contact form. Depending on the quantity and return location, we will find the appropriate return method.

Note: All returned parts are thoroughly inspected upon arrival. If our plastic experts determine that the damages are self-inflicted, due to improper use, unfortunately, we cannot offer you a discount on new parts. Don't worry, we know this is rare. Our product is very robust.