Service, Infos and Legal


We want to ensure that you are completely satisfied with our products and services. However, if you change your mind or have any questions, our revocation policy is available to you.
Please read below on how to exercise this right.


Withdrawal Instructions,
Withdrawal Form for Consumers

Right of Withdrawal / Withdrawal Adress or E-Mail

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, e.g. a letter sent by post or E-mail:

Withdrawal adress:
c/o die haptiker GmbH
Bergstr. 12
82024 Taufkirchen

Withdrawal E-mail:

You may use the sample withdrawal form, provided as a PDF, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal / Return Address

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to the following address without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired:

Return adress:
Altendorfer Kunststofftechnik
Jägerstr. 1a
94089 Neureichenau

You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample Withdrawal Form

Get your withdrawel form as a digital fill-in PDF here:

Notes on Returning Goods

Please avoid damaging or contaminating the goods.
If possible, please return the goods in their original packaging and outer packaging with all accessories and all packaging components. If the original packaging or outer packaging is no longer in your possession, please use suitable packaging to ensure sufficient protection against transport damage and to avoid any claims for damages due to inadequate packaging.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.